Providing expert advice and technical support for
Dynamics 365
We’re not just another service desk, all of our Dynamics 365 consultants are highly trained Microsoft functional, technical and development professionals – so you can be confident that whoever you speak to will be able to help with your query.We’ll even manage any support issues in the effort to continuously keep your systems running smoothly and to maximize the full potential of your Dynamics investment.
With our Support Ticketing System, you can capture support tickets, assign and respond to them from a centralized platform. This ensures synchronization among all the teams to help maintain connectivity amongst one another.
Providing Exceptional Benefits
Highly Professional Support
Leverage technical representatives that are trained on both functional and code aspects of Microsoft stack.
Business Hours Availability
Our help desk services are available during business hours to simplify the process of keeping the products working.
Ticket Management
Designed to maintain a complete life cycle of issue resolving processes of customer tickets during business hours.
Integrations
Our Help Desk Support integrates with the Microsoft Dynamics you already use to create more desirable
end user experience
All essentials for your Help Desk Services
Reduce chaos and bring order to your support process with a robust support ticket system, remote troubleshooting and easy to comprehend solution.
Reduction in downtimes
A tailored approach
Effective Integrations
Cost effective approach
How it works
Help Desk Plans
Our support packages can be tailored to your specific requirements.
Premier Service Support
Perfect for end user help desk support for specific hours. Providing help across different products.
- A dedicated representative available on-call during business hours for 40 hours a week.
- The representative handles issues across Dynamics 365, Teams, or Office 365 and X++ Coding.
Silver Support
Perfect for enterprise level help desk support. Easily assign, track, and manage customer support requests.
- Dedicated hours covering a specific product, includes access to ticketing system, 1 day business response, fixed rate pricing.
- Power BI, Dynamics 365 Finance, Dynamics 365 Supply Chain, LCS, X++ Coding.
Bronze Support
Perfect for help desk support of multiple products. Customized specifically for your business needs.
- Dedicated hours every month, easy configurable. Includes 2 of the 3 products for support.
- Power BI, Dynamics 365 Finance, Dynamics 365 Supply Chain, LCS, X++ Coding.
CASE STUDIES
Stories of our successfully implemented solutions of various business performance issues for
top companies around the globe.
Performance Tuning for a Global Manufacturer of Personal & Household Goods
The end customer is a leading global manufacturer of personal and household goods that operates in 11 countries and employs more than 6000 workers. They wanted Dynamics 365 to be their primary ERP solution…
ERP upgrade and performance tuning for a nationwide food warehouse industry
The end client is a nationwide design-build service to the food warehouse industries, with more than 30 years of operating in the market. This company was looking to upgrade its ERP system from Dynamics AX 2009 to AX 2012 R3 as….
Enhanced Visibility and Customized Reporting for a Mining Company
Our customer, based on Colorado, U.S., is a well-established silver mining & refining company. With over 250 employees, they faced the challenge of migrating their entire operation’s ERP system to the updated version….
Request a demo
Speak to one of our consultants to find out how our platform and support team can help solve your challenges.
Contact
sales
Alternatively, you can request for a sales consultant to find out our pricing plans for your business.